Most correspondence is only available online in My Business Account by default, except when a business has changed its delivery method to receive paper mail. Make sure you register for email notifications from the CRA to find out when you have new mail to view in My Business Account.

• Q1. How can I access my online mail?
• Q2. How do I get notified when I have new online mail from the CRA?
• Q3. What email addresses can I add?
• Q4. How can I make changes to my business mail delivery method?
• Q5. Who can make changes to my business’s mail delivery method?

Q1. How can I access my online mail?

A1. To view all the items that have been delivered electronically, select "Mail (correspondence)" from the My Business Account welcome page.

Q2. How do I get notified when I have new online mail from the CRA?

A2. To receive notifications from the Canada Revenue Agency (CRA) about any CRA mail available in My Business Account, you must sign up to receive email notifications.

To sign up to receive email notifications from the CRA, select “Profile” then “Manage notification preferences” and follow the steps.

After you complete your registration, the CRA will send a confirmation to the newly added email address.

Q3. What email addresses can I add?

A3. You can add up to three email addresses for each program account in My Business Account.

When adding an email address, you can include your own email address or your authorized representative, accountant, or whomever you need to be informed.

Q4. How can I make changes to my business mail delivery method?

A4. To manage your CRA business mail delivery method, select “Profile” then “Manage mail for my business” and follow the steps.

After you submit your request, the changes will be effective immediately.

Q5. Who can make changes to my business’s mail delivery method?

A5. An individual with signing authority such as business owners, or legal representatives, or delegated authorities can make changes to the business’s mail delivery method.