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Filing statistics

You must keep track of the number of tax returns you file and send this information to the organization with which you are affiliated.

Keep track of the number of federal and provincial tax returns filed, broken down as follows:

  • Electronic tax returns, which include:
    • tax returns filed using the CRA's EFILE service or Revenu Québec's NetFile Québec service
    • tax returns prepared using software that are then printed and sent by mail
  • Paper tax returns, which include only those filed using paper forms provided by the CRA and Revenu Québec

To help you keep track, you can use the Statistics Sheet – Income Tax Assistance – Volunteer Program (COM-308-V).

For more information, refer to the Personalized Space for Volunteers on Revenu Québec’s website.

Individuals who come back with follow-up questions

If an individual comes back to the organization with follow-up questions regarding their tax return, refer them to the following services:

(Federal Maple leaf icon)CRA

1-800-959-8281

(Provincial Fleur-de-lys icon)Revenu Québec

Québec City area: 418-659-6299

Montréal area: 514-864-6299

Revenu Québec: 1-800-267-6299

For questions about tax refunds, refer them to:

(Federal Maple leaf icon)CRA

Tax refunds

(Provincial Fleur-de-lys icon)Revenu Québec

Income tax refunds - Revenu Québec


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2025-10-29