Concluding remarks by the Commissioner

The creation of the CCRA brought a new sense of optimism and energy into our organization. We have worked hard over the past two years to sustain this momentum, and we will carry it forward into our third full year of operations. This business plan will help ensure that we stay on course by building on past accomplishments and fine-tuning the change agenda set out in our previous plan.

Our four objectives for change, now well established, are guiding our efforts across the organization in an atmosphere of positive transformation. Enhancements to the services we deliver to Canadians are continuing quickly, enabled by improvements in our human resources and administration regimes. Clearer targets for performance are being established, and our ability to report on our results continues to be developed. We are progressing toward new levels of accountability with a firm undertaking to be open and transparent about our performance. With this undertaking comes a stronger capacity to be clear about problems that inevitably arise and to be accountable for the actions we take to resolve difficulties.

The people at the CCRA can take pride in the progress made during these rapidly changing times. Through our efforts at building a state-of-the-art human resources regime, we have chosen a course that not only embraces change but also recognizes the inherent adaptability of people in responding to it. The CCRA's new Management Group will continue to play an important part in our commitment to creating a truly people-centred agency with a culture of learning and innovation. In creating such an environment, we can and will respond to future challenges with confidence and with respect for the clients we serve.

In the end, it is my firm belief that it is the people of the CCRA who bring life to the vision depicted in our plan. Through their proven commitment, and their capacity to learn and adapt, we will continue purposefully along the path we set out when we became an agency.

Rob Wright

Date modified:

2002-03-21