Concluding Remarks by the Commissioner

With this year’s Summary of the Corporate Business Plan 2003-2004 to 2005-2006, the Honourable Elinor Caplan, sets out our direction for the next three years. With the Minister’s continued leadership and vision for the future, we will remain true to our course and achieve concrete results for Canadians. The Board of Management is also making a vital contribution - overseeing the organization and management of the CCRA, and bringing the client perspective into the way we plan and deliver our programs and services.

Our success in transforming our organization and responding effectively to the many challenges we face, depends in large part on our people—from my colleagues on the Agency Management Committee who set our plans in motion, to front line staff who serve Canadians daily. Indeed, we have a dynamic team who has consistently demonstrated their commitment to the highest standards of service delivery and management excellence.

I have every confidence that in working together we will meet the challenges of the future and build an organization that is recognized and respected for its integrity, fairness and innovation in administering and delivering high-quality services to Canadians.

Date modified:

2002-03-21