Conclusion by the Commissioner

As Commissioner of the Canada Customs and Revenue Agency (CCRA), I have been impressed by the way this organization has created and taken advantage of opportunities made possible by agency status, thus creating a more efficient, client-centred tax and benefits administration.

This Summary of the Corporate Business Plan 2004-2005 to 2006-2007 represents another turning point in our Agency’s history. The CCRA, to be re-mandated as the Canada Revenue Agency (CRA), has a clear and renewed focus on the administration of taxes and benefits on behalf of the federal government, provinces, and territories.

We have four priorities for this planning period. Canadians are clear in their demand for high standards of trust and integrity in government, and the CCRA has an especially important role to ensure the privacy of information and to respect citizens in our dealings with taxpayers and benefit recipients. Tax integrity remains at the core of our mandate, and will be advanced by enhancing the fairness of Canada’s tax regime, while addressing key areas of risk with an appropriate mix of service and enforcement actions. We will remain at the forefront of service to Canadians by continuing to modernize our suite of service offerings, and working across the federal government and with other levels of government to improve service and reduce the cost of program administration. Finally, business sustainability is the enabling priority of this Plan. We will re-allocate resources and realize further savings and gains in productivity in order to support strong core tax and benefits programs, while continuing to invest in service innovation and new opportunities with federal, provincial and territorial partners.

I want to take this opportunity to thank our former colleagues from the Customs and corporate branches who are now part of the new Canada Border Services Agency (CBSA). The professionalism they have displayed over the past years has been appreciated.

I have full confidence in the abilities of our employees to meet the challenges of change, under the direction of our new Minister and the oversight of our Board of Management. I look forward to seeing our plans realized, to the benefit of Canada and Canadians.

Alan Nymark
Commissioner
Canada Customs and Revenue Agency

Date modified:

2004-10-08