NEW PROJECTS SINCE LAST PLAN

Remittance Image Archiving & Retrieval Service

For microfilming part of the approximately 42 million cheques and vouchers the CCRA records at numerous sites.

Compensation Service Delivery (Including Employee Self-Serve
and Manager Self-Serve)

Employee Self-Serve will allow employees to view, access, and maintain their own data in CAS. Manager Self-Serve will allow supervisors to access financial, administrative, and HR information and initiate processes. This will lower administration service time for these functions.

Total New Projects

EXISTING PROJECTS

A&C Business Services Investment Envelope

Redesign and enhancement of Other Levies Project, GST/HST Redesign, Business Number, T2 Development, Information Returns Redesign, Debit Cards, and E-File Modernization.

Business Number Registry (A&C Business Services Investment Envelope)

Integrated Business Number registration is the next phase of integrated business program registration, which the CCRA is implementing with some provinces and other departments. The next phase is expanding the Business Number (BN) to more integrated registration partners.

GST/HST Redesign (A&C Business Services Investment Envelope)

GST/HST Redesign will increase efficiency and reduce compliance costs. It seeks to improve client service and program delivery, position the CCRA to develop new partnerships with the provinces and territories, and address interface with the Ministère du Revenu du Québec and the harmonized provinces.

T2 Development – T2 Internet Filing (A&C Business Services Investment Envelope)

This project expands paper filing and EFILE options. Clients will benefit from a convenient and secure filing method, while the CCRA will benefit from reduced processing costs.

Information Returns Redesign (part of A&C Business Services Investment Envelope)

Redesign of the system that processes returns filed on magnetic media. The new system will be the platform for the Info Returns Electronic Service Delivery. It will use supported hardware and software in line with current technology.

Other Levies Project (OLP) (part of A&C Business Services Investment Envelope)

Enhancements to the current excise tax systems to improve client service and improve program delivery.

Business Integration and System Support (Compliance Programs Branch)

To provide integrated system tools for verification and enforcement, to better manage Compliance Programs workload, and improve performance reporting.

Government On-Line Round 3

Initiatives include Common BN, Corporate Internet Filing, Interactive Information Service, Income Verification Program, Individual’s Welcome Page, OAS/GIS/CPP, Payroll Feasibility, Shared RAP, T4 Internet Filing Service.

Call Centre Enhancements

Improvements to the CCRA Collections Call Centre to automate routine processes and result in more efficient use of resources and allow clients to self-serve.

Integrated Revenue Collections

Automated revenue collections workloads resulting in greater operating efficiencies through improved workload allocation and case management.

T1 Income Tax Returns Matching Redesign

Enhancements to the T1 Matching System will allow for T3 matching, possible expansion of identification and error correction favouring the client, and expanded functions for provincial claim/credit validation.

Fairness System Review

Enhancements to the system to register, manage, and report on requests from Canadians for discretionary cancellations or waivers of interest.

IT Infrastructure Envelope

Infrastructure requirements for Service Availability, Data Centre Recoverability, E-commerce, and others.

E-Comm Infrastructure

To acquire a new e-Business Computing Infrastructure to enhance current e-commerce services and enable future growth of e-Business initiatives.

Service Availability

To provide round-the-clock service for the mainframe computing infrastructure.

Data Centre Recoverability

To develop and implement recovery capabilities of essential CCRA systems in the event of catastrophic loss of either Data Centre Heron (DCH) or Data Centre St. Laurent (DCSL).

Business Intelligence/Decision Support (BI/DS)

To allow for replacement of existing “stove-pipe” information systems with an integrated Agency-wide “data warehouse”; to improve program delivery by identifying trends, evaluating risks, and analyzing policy effectiveness.

Pay Compensation Services

A new, modernized compensation service system will reduce paper and the manual processing of large volumes of data by maximizing the use of available technology.

Human Resources Management Tracking

This initiative will review the data integrity of the organizational management data in the HR Module of CAS and enable enhancement of both the HR and Finance modules in CAS.

Agency Classification System – Organization Management Redesign 1

Continue the work required to improve the functionality and data integrity of the Classification Organization Management module in CAS which is also a dependency for downstream projects, e.g. Human Resources Management Tracking (HRMT), Compensation Service Delivery Renewal Project (CSDRP), Employee Self–Service (ESS), Manager Self–Service (MSS), Personal Cost Planning (PCP), Resourcing, etc.

HR Resourcing

The implementation of state-of-the-art technology to support employee self-service and Human Resources Management.

Administrative Reform and Renewal

This initiative will enhance administrative service delivery by strengthening our Management Framework and introducing administrative integration, flexibility and efficiencies.

FIS Development Phase 2

Phase 2 will enhance the Revenue Ledger System and processes to support accrual accounting, control, reconciliation and internal and external reporting requirements of the Government Financial Information Strategy.

Activity-Based Costing

This initiative will improve the Agency's strategic cost management by expanding the implementation of activity-based costing to improve the accuracy of cost information and support the integration of financial and non-financial information.

Performance Measurement (formerly Balanced Scorecard)

Implement a corporate performance measurement framework to satisfy reporting requirements and move the Agency toward a strategically operating entity able to quickly adjust to changing needs and environmental impacts.

Total Existing Projects

COMPLETED PROJECTS SINCE LAST PLAN

Debit Cards [Tax Services Office (TSO)] (part of A&C Business Services Investment Envelope)

To develop a debit card application for the payment of taxes at cash counters in the tax services offices and tax centres.

EFILE Modernization (part of A&C Business Services Investment Envelope)

EFILE Modernization (a.k.a. EFILE On-Line) will allow agents to file T1 returns, retrieve acknowledgments, and view the results of the System for Electronic Notification of Debts (SEND) results on-line using the Internet.

T3 Tax Returns Automation

To develop an automated system to accept the electronic filing of T3 returns to reduce processing costs and increase efficiency.

Government On-Line Phase 1

Government On-Line initiatives including T4 Netfile, Payroll Telefile, Registrations-Partners, GST/HST NETFILE, Self-Serve Options, Access to Accounts and Change of Address, and other Identification changes on the Net.

Corporate Administration System Stabilization

CAS improvements include eliminating non-essential use of on-line pay, reducing batch processing errors, implementing current Legal Change Patches, resolving data integrity issues, and updating system/training documentation.

Corporate Administration System Upgrade

To upgrade the SAP product to 4.6 to enable processes identified as key Administrative Reform and Renewal objectives.

Total Completed Projects

Total Funding Committed

Unallocated Funding

Total Investment Fund