Summary of the Corporate Business Plan 2006-2007 to 2008-2009

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Agency 2010 Building on our Strengths

Agency 2010 is the vision for the CRA that will guide our progress and focus our efforts over the next few years. Driven by our unique governance features and authorities, we have evolved, since the Agency was formed in 1999, into a well-managed, highly efficient and accountable administrator of tax, revenue, and benefit programs for the federal and other governments in Canada.

We must now build on our successes, expanding our role as the key interface between taxpayers and their governments. Consolidating the delivery of tax and benefit services of various levels of government within the CRA reduces the costs of compliance for individuals and business.

By delivering on the Agency 2010 vision, we will solidify our position as an agency that benefits both our clients and the citizens that they serve. Other federal organizations, as well as provincial, territorial, and Aboriginal governments will enjoy lower administration costs and more effective compliance. Citizens will receive comprehensive, better-integrated services that are simpler for them to use, thus lightening their compliance burden. Oversight by the CRA’s Board of Management and accountability to each client will provide transparent stewardship of taxpayers’ resources.

In short, both governments and Canadians will benefit.

We continue to be guided by our values and are building on our strengths. By operating as the interface between clients and taxpayers and benefit recipients, the CRA will improve services to Canadians by simplifying tax and benefits administration and maintaining the trust of the people we serve.

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The demand for CRA services should continue to grow. It makes economic sense for governments to take advantage of the capacity, responsiveness and efficiencies that we have to offer. Agency 2010 will ensure that we are ready to meet that increased demand and meet the needs of clients, taxpayers and benefit recipients alike.

Over the coming years, we will pursue three strategic themes to advance Agency 2010:


1. A well-defined, modern, and high-performing core business capacity.
  • Defining our core business to ensure growth is aligned with our core strengths
  • Strengthening our infrastructure, including our workforce, technology, and physical assets
  • Maintaining the integrity and fairness of the tax system
  • Strengthening the existing spirit of cooperation through a variety of union-management initiatives


2. A governance model that reflects accountability, rigour and sensitivity.
  • More clearly defining roles and responsibilities within the Agency’s governance model
  • Improving horizontal accountability
  • Realizing the legislated role of the Board of Management


3. The pursuit of business opportunities which the Agency could deliver on behalf of its clients.
  • Building a business development capacity to execute a co-ordinated approach to the identification and pursuit of business opportunities
  • Creating a sound business development strategy
  • Focusing on meeting our clients’ needs through stronger client relationship management



Date modified:
2006-07-19