Summary of the Corporate Business Plan 2007-2008 to 2009-2010
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Benefit Programs - Program Activity 6
We ensure that eligible families and individuals receive timely and correct benefit payments.
- Ensure timely, accurate, and accessible information and services to benefit recipients
- Ensure timely and accurate processing of benefit transactions
- Ensure benefits compliance
- Expand business opportunities to deliver new programs and services on behalf of federal, provincial, and territorial governments
Our Focus
Reassessing our key systems will ensure that we strengthen our core business and that the right benefits are delivered only to the right individuals.
- implement a service standard for our Canada Child Tax Benefit (CCTB) telephone service
- enhance My Account and implement the facility for online benefits applications
- maintain and enhance our infrastructure by modernizing the Individual Identification System
- continue to implement the compliance strategy to ensure only those who are entitled receive benefits
- enhance awareness of programs and obligations through our communications strategy
Our strong benefit delivery infrastructure enables us to offer programs and services to clients, expanding business opportunities, and thereby lowering overall benefit administration costs for Canadians.
- negotiate sharing notification of a vital event for an individual (e.g. births, deaths, etc.)
- expand data exchange programs (e.g. income verifications programs) with additional clients
- Date modified:
- 2007-03-29