The Canada Customs and Revenue Agency (CCRA) is proud to provide you with this document, entitled Comprehensive Discussion of our Performance by Business Line in Support of 2001-2002 Annual Report to Parliament. It provides a detailed description of the performance of our five business lines in line with the CCRA's overall performance story contained in our second annual report entitled, Account ability—2001-2002 Annual Report to Parliament. More specifically, this document is intended to complement and expand upon the performance information contained in Account ability.

Account ability, the ongoing title of our annual reports to Parliament, embodies two key themes: account and ability. Account represents the CCRA's declaration of what we have accomplished following our transition to agency status and, in the case of this year's report, in our second year as an agency. Ability symbolizes the capacity of the CCRA's workforce to realize the promise of agency status. In both themes, a common thread emerges: that teamwork is essential to both the successes realized to date and to achieving the strategic agendas set out in our corporate business plans. Underpinning these themes is a strong commitment to being a connected, learning organization—where we work together to reflect on our experiences, both successes and failures, and on new ideas, knowledge, and insights to continually improve our performance.

This year, Account ability comprises two volumes. The CCRA Performance Report provides an agency-wide overview of our program delivery results, and summaries of our performance in each of the CCRA's five business lines against the objectives set out in our 2001-2002 to 2003-2004 Corporate Business Plan. The second volume, CCRA Financial Statements, provides the financial exhibits for our operations and responsibilities in 2001-2002. It also includes additional financial information to meet government-wide performance reporting requirements. The Auditor General of Canada reviewed and assessed the CCRA Performance Report. This assessment can be found on pages 1-118 to 1-120 of the report. However, the Auditor General of Canada's assessment does not extend to the supplementary performance information found in this document, "Comprehensive Discussion of Our Performance by Business Line in Support of 2001-2002 Annual Report to Parliament".