Performance Discussion

The Appeals business line has one expected outcome: Canadians receive an impartial and timely review of contested decisions. Our aim is to provide clients with a fair dispute resolution process. An impartial and timely process fosters trust in the integrity of our tax systems, which helps promote voluntary compliance.

On balance, we believe Appeals has mostly met the expected outcome through the performance demonstrated below against our anticipated result.

Date modified:

2004-10-28