CCRA Annual Report to Parliament 2003-2004

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Who we are

The Canada Customs and Revenue Agency (CCRA) first as Department of National Revenue, and since December 12, 2003, as the Canada Revenue Agency is the principal revenue collector for the federal government. Annually, we collect over $300 billion, distribute over $10 billion in benefit payments to millions of families and individuals on behalf of the federal, provincial, and territorial governments, and First Nations and employ over 43,400 people at over 50 service sites across the country.

Every change in the lives of Canadians affects the Canada Customs and Revenue Agency (CCRA). Whether it is the birth of a child that makes a young family eligible for a benefit, a change in tax status, investing in a business, or purchasing goods over the Internet, the CCRA must be able to deliver the programs and services that Canadians need when and how they need them.

Our mandate and strategic direction focus on promoting compliance with the legislation we administer. We pursue our mandate while ensuring that the system functions at the lowest possible cost and in the best interest of Canada and Canadians. We believe in providing service excellence to all our clients, supported by fair and responsible enforcement, to win the trust and confidence of Canadians and our partners.



Date modified:
2004-10-28