Executive Summary

The Canada Revenue Agency's (CRA) ¹ strategic outcome is Compliance with Canada's tax laws and the effective delivery of benefits and other programs and services .Our Annual Report to Parliament for fiscal year 2004-2005 assesses the extent to which we have achieved this strategic outcome, by measuring how well we deliver on the following expected outcomes:

• Canadians pay their required taxes and the tax base is protected.
• Provinces, territories, and other government departments rely on the CRA as a key service provider.
• Canadians receive their rightful share of entitlements.
• Canadians receive an impartial and responsive review of contested decisions.
• Internal services enable business lines to maximize performance and operations.

The inside cover section at the front of this report provides highlights of our performance by strategic outcome. The chapters that follow provide details for each of our business lines: Tax Services, Benefit Programs and Other Services, Appeals, and Corporate Management and Direction.

¹ Please refer to inside cover regarding the name change from Canada Customs and Revenue Agency (CCRA) to Canada Revenue Agency (CRA).

Date modified:

2005-10-26