2007-2008 CRA in Perspective

Our Mission

To administer tax, benefits, and related programs, and to ensure compliance on behalf of governments across Canada, thereby contributing to the ongoing economic and social well-being of Canadians.

Our Promise

Contributing to the well-being of Canadians and the efficiency of government by delivering world-class tax and benefit administration that is responsive, effective, and trusted.

Our Vision

The CRA is the model for trusted tax and benefit administration, providing unparalleled service and value to its clients, and offering its employees outstanding career opportunities.

2007-2008 Highlights

• We achieved filing compliance rates of 92.5% for individuals, and 95.5% for employers.
• We achieved a remittance compliance rate of 93.2% for individuals, who make up the majority of Canada’s revenue base.
• We now administer 77 benefit programs and services for provinces, territories, and other government clients, including the Ontario Child Benefit.
• Benefit recipients received 99.99% of their payments on time.

Areas for improvement

• We face a challenge in increasing both filing and remittance compliance among corporations.
• Levels of reporting non-compliance by individual filers who report key tax credits and deductions not subject to third party reporting remain high.
• Overall results against our service standards exhibit a slight downward trend.

The CRA identifies areas where improvements are required, and addresses them through various strategies and initiatives. In pursuing improved results, we balance our work to deliver changes with the requirement to maintain the integrity of our current program delivery systems.

Date modified:

2009-01-29