CRA Annual Report to Parliament 2008-2009 - Audited Financial Statements – Agency Activities

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for the year ended March 31
(in thousands of dollars)

		2009	2008
EXPENSES ( Note 9 )
	Reporting compliance	1,529,009	1,401,813
	Assessment of returns and payment processing	1,024,274	951,074
	Accounts receivable and returns compliance	908,197	826,265
	Taxpayer and business assistance	513,414	443,517
	Appeals	254,489	227,444
	Benefit programs	204,315	177,648
TOTAL EXPENSES		4,433,698	4,027,761
NON-TAX REVENUE (Note 10)
	Reporting compliance	78,770	67,126
	Assessment of returns and payment processing	134,046	117,999
	Accounts receivable and returns compliance	192,187	181,293
	Taxpayer and business assistance	84,215	76,582
	Appeals	25,594	22,585
	Benefit programs	22,747	14,068
TOTAL NON-TAX REVENUE		537,559	479,653
NET COST OF OPERATIONS		3,896,139	3,548,108
The accompanying notes form an integral part of these financial statements.