Departmental Performance Reports - 2011-2012 Departmental Performance Reports - Greening government operations

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Greening government operations

Greenhouse gas emissions target

8.5 The federal government will take action now to reduce levels of greenhouse gas emissions from its operations to match the national target of 17% below 2005 by 2020.
Performance Measure
GHG
DPR
Target Status
On track to exceed
Canada Revenue Agency ( CRA ) greenhouse gas (GHG) reduction target: Percentage of absolute reduction in GHG emissions by fiscal year 2020-2021, relative to fiscal year 2005-2006.
17%
17%
CRA GHG emissions in fiscal year 2005-2006, in kilotonnes of carbon dioxide (CO2) equivalent.
403
403
CRA GHG emissions in the given fiscal year, in kilotonnes of CO2 equivalent.
FY 2011-12
379
373
FY 2012-13
FY 2013-14
FY 2014-15
FY 2015-16
FY 2016-17
FY 2017-18
FY 2018-19
FY 2019-20
FY 2020-21
Percent change in CRA GHG emissions from fiscal year 2005-2006 to the end of the given fiscal year.
FY 2011-12
-1.5%
-7.4%
FY 2012-13
FY 2013-14
FY 2014-15
FY 2015-16
FY 2016-17
FY 2017-18
FY 2018-19
FY 2019-20
FY 2020-21
17%
Existence of an implementation plan to reduce GHG emissions.
Yes
Strategies/Comments
Targeted GHG emissions sources: CRA fleet vehicle emissions only (approximately 85 vehicles).
Emissions sources excluded: Emissions from CRA facilities and emissions from other mobile equipment are excluded.
Key components of the CRA implementation plan: The CRA will implement activities to achieve this target and regularly report on progress through the CRA Sustainable Development (SD) Performance Reporting (PR) tool.
The CRA will report its GHG emissions inventories using the Federal GHG Tracking Protocol - a Common Standard for Federal Operations.
CRA Sustainable Development Strategy 2011-2014 National Action Plan activities that contribute to this target:
  • Ensure all vehicles purchased are right-sized and most fuel-efficient in class based on operational requirements (annual)
  • Research, using Environment Canada's test data, to determine vehicle options for lower emissions and gas consumption.
  • Review and where applicable, identify potential opportunities to improve the measures to rationalize, rejuvenate and right-size CRA's fleet within the fleet management policy instruments and processes (by 2013)
  • Promote fleet management training initiatives to fleet managers and drivers (by 2012)
  • Planned activities to reduce non-targeted emissions:
    • Promote sustainable business travel options (annual)
    • Introduce/update SD criteria in policy instruments and processes related to business travel during regular review cycles (annual)
Key GHG emissions reduction strategies that have been implemented, including any quantified impacts on GHG emissions:
  • Vehicles purchased since 2006 have been either hybrid, alternative fuel capable, or smaller cylinder vehicles where operationally feasible
  • Provided training to fleet managers and drivers: in-house sustainable business travel course
  • Communicated best practices for vehicle operation and management to fleet managers and drivers
  • Promoted anti-idling initiatives CRA-wide
  • Implemented strategies to reduce non-targeted emissions:
    • Promoted sustainable business travel options to employees
Anticipated or actual increase in emissions, and associated mitigation strategies: There are no anticipated increases in emissions for the CRA, but rather a significant decrease is expected as CRA has been working on rationalizing their fleet reducing the number from 90 in 2005-2006 to 85 in 2011-2012.
Opportunities for continuous improvement: The CRA will identify opportunities for continuous improvement as the related activities are carried out to ensure that this target is met.
Rationale for the traffic light indicator selected: The CRA achieved a 7.4% reduction in GHG. Therefore the target status “on track to exceed” has been selected based on PWGSC guidelines for reporting in the GGO supplementary tables.

Surplus electronic and electrical equipment target

8.6 By March 31, 2014, each department will reuse or recycle all surplus electronic and electrical equipment (EEE) in an environmentally sound and secure manner.
Performance Measure
GHG
DPR
Target Status
On track
Existence of an implementation plan for the disposal of all departmentally generated EEE. (Optional for GHG 2011-12)
Expected completion FY 2011-12
Yes: Completed March 2012
Total number of CRA locations with an EEE implementation plan fully implemented, expressed as a percentage of all locations, by the end of the given fiscal year.
FY 2011-12
10%
21%
FY 2012-13
FY 2013-14
Strategies/Comments
Definition of a location: A location is considered a facility that is occupied by CRA employees.
Number of CRA facilities: Approximately 135.
Key components of the EEE disposal process: The CRA will establish a national implementation plan for the disposal of all surplus EEE in 2011-2012, implement surplus EEE disposal programs in facilities annually, and establish a methodology to track and report on surplus EEE disposal by March 31, 2013.
Tracking and reporting will be based on key equipment types disposed of through designated streams at all locations that have a fully implemented EEE implementation plan. Reporting will be based on the CRA's specific disposal processes.
Roles and responsibilities: The Administration Directorate, Finance and Administration Branch, is the lead on this initiative and will coordinate activities to achieve the target and regularly report on progress through the CRA SD PR tool.
Key activities/activity areas: The CRA will implement surplus EEE implementation plans in facilities beginning in 2012-2013. The CRA SD Strategy 2011-2014 supports this target and includes an interim target of having 50% of CRA facilities with an EEE implementation plan fully implemented by March 31, 2013. The surplus EEE national implementation plan will consider the required elements outlined in the Federal SD Strategy Guideline for Target 8.6 Putting into Action an Implementation plan for the Disposal of Federal Electronic and Electrical Equipment. The CRA surplus EEE national implementation plan will be communicated.
Security considerations: The CRA will apply appropriate handling and disposal security protocols to ensure that all applicable CRA security requirements are addressed prior to disposal.
Processes to track EEE directed to each disposal mechanism: The CRA will establish a national implementation plan which will outline how the CRA will track EEE disposal based on the CRA's specific disposal processes.
Reporting requirements: The CRA SD Strategy 2011-2014 will be used to establish, monitor, and report on activity-level performance related to this target. The CRA will report progress through the CRA SD PR tool on a semi-annual basis.
Mechanisms to evaluate plan effectiveness (audit, periodic review, monitoring): The CRA will determine the effectiveness of the plan through an annual monitoring and evaluation process.
Opportunities for continuous improvement: The CRA will identify opportunities for continuous improvement as the related activities are carried out to ensure that this target is met.
Plans/strategies for CRA engagement/communications: The CRA is developing a communications strategy for the implementation of the CRA SD Strategy 2011-2014, which includes the Federal SD Strategy targets. This plan will outline the engagement and communication tools to be used to ensure targets are met.
Plans/strategies for intradepartmental engagement: The CRA will liaise with the Office of Greening Government Operations, Public Works and Government Services Canada (PWGSC), as required, to ensure surplus EEE disposal plans and reporting requirements are in line with the government-wide approach.
Tools and resources: The Federal SD Strategy Guideline for Target 8.6 Putting into Action an Implementation Plan for the Disposal of Federal Electronic and Electrical Equipment will be used as a resource for developing and implementing EEE implementation plans.
The CRA will report on progress through the CRA SD PR tool on a semi-annual basis.
The CRA internal Web site will be used to house tools and resources to support activities related to this target.
Streams used for reusing or recycling EEE: Key components of the EEE disposal process may include the following:
Dispose of electronic and electrical equipment in a way that maximizes re-use, where possible, through:
  • re-use through the CRA surplus Asset web site
  • donation to Computers for Schools
  • transfer or donation to other departments and agencies or other qualifying charitable or non-profit organizations
  • resale to the public through Crown Assets Distribution or other vendors
  • vendor take-back programs
  • other means as identified in the CRA donation procedures
Recycle surplus EEE in an environmentally sustainable manner
  • Recycle through provincial e-waste recycling programs, if applicable
  • Recycle through a CRA approved recycler
Relationship between CRA asset management system and EEE implementation plan: The links between the CRA asset management system and the EEE implementation plan have not been identified.
Rationale for the traffic light indicator selected: The CRA developed an EEE implementation plan to ensure the disposal of all EEE in a sound and secure manner. The CRA is establishing policies and mandatory procedures that will ensure all facilities have fully implemented EEE plan in place by March 31, 2014. The target status of “on track” was selected because the CRA is currently tracking the disposal of key equipment types as defined in the target in its headquarters area, which is 21% of all CRA facilities.
Comments: The CRA's approach to meeting this target is not to implement by facility but to implement by commodities with the biggest impact first.

Printing unit reduction target

8.7 By March 31, 2013, each department will achieve an 8:1 average ratio of office employees to printing units. Departments will apply the target where building occupancy levels, security considerations, and space configuration allow.
Performance Measure
GHG
DPR
Target Status
On track to exceed
Ratio of CRA office employees to printing units in fiscal year 2010-11, where building occupancy levels, security considerations and space configuration allow. (Optional)
N/A
N/A
Ratio of CRA office employees to printing units at the end of the given fiscal year, where building occupancy levels, security considerations and space configuration allow.
FY 2011-12
4:1
6.1:1
FY 2012-13
FY 2013-14
Strategies/Comments
Printing units include: Desktop printers, network printers, and multifunctional devices.
Scope of target: To streamline reporting and simplify tracking of this target, CRA has scoped in all buildings, space configurations and employees to achieve an average ratio of 8:1 employees to printing units. While some buildings may have a smaller ratio due to building occupancy, security, and space considerations, on average, the CRA will meet this target for all employees.
Method used for determining number of printing units: CRA information technology (IT) equipment tracking system will be used to track the number of printing units.
Method used for determining number of office employees: The CRA tracks and annually publishes CRA employee demographics. This data will be used to measure performance against this target.
Any other exclusion to the target (duty to accommodate, business contingency planning, etc.): The CRA is in the process of determining what categories will be excluded from the target and will provide an appropriate rationale.
Process/reporting requirements to track the average ratio of office employees to printing units: The CRA SD Strategy 2011-2014 will be used to establish, monitor, and report on activity-level performance related to this target. The CRA will report progress through the CRA SD PR tool on a semi-annual basis.
Roles and responsibilities: The Administration Directorate, Finance and Administration Branch, is the lead on this initiative and will coordinate activities to achieve the target and regularly report on progress through the CRA SD PR tool.
Opportunities for continuous improvement: The CRA will identify opportunities for continuous improvement as the related activities are carried out to ensure that this target is met.
Mechanisms to evaluate the target (e.g., audit, periodic review, monitoring): The CRA will periodically review and evaluate progress on this target through the implementation of the CRA SD Strategy 2011-2014.
Plans/strategies for CRA engagement/communications: The CRA is developing a communications strategy for the implementation of the CRA SD Strategy 2011-2014, which includes the Federal SD targets. This plan will outline the engagement and communication tools to be used to ensure targets are met.
Rationale for the traffic light indicator selected: The CRA developed a comprehensive implementation plan for achieving the target and maintaining an 8:1 average ratio by March 31, 2013 and exceeded the interim target of 4:1 by March 31, 2012. Therefore the target status “on track to exceed” has been selected based on PWGSC guidelines for reporting in the GGO supplementary tables.
Comments: In accordance with Target 8.7 of FSDS Guideline and CRA's March 31, 2013 goal of meeting the 8:1 ratio, CRA has met and surpassed their interim target of 4:1. Additionally, all Branches and Regions have submitted their respective Office Print Plans. All Office Print plans have been assessed against transparent evaluation criteria. Administration Directorate has been working with Office Print Representatives to update their Office Print Plans to reflect changes in their strategy. Through the use of confidential printing functionality Branches and Regions are able to discourage the use of personal printers.

Paper consumption

8.8 By March 31, 2014, each department will reduce internal paper consumption per office employee by 20%. Each department will establish a baseline between 2005-06 and 2011-12, and an applicable scope.
Performance Measure
GHG
DPR
Target Status
Exceeded
Number of sheets of internal office paper purchased or consumed per office employee in the selected baseline year, according to the CRA scope. (Optional for GHG 2011-12)
6,407 Shts/FTE (2005-06)
6,407 Shts/FTE (2005-06)
Cumulative reduction (or increase) in paper consumption, expressed as a percentage, relative to the selected baseline year. (Optional for GHG 2011-12)
FY 2011-12
24% 4,869 Shts/FTE
32% 4,351 Shts/FTE
FY 2011-12
FY 2011-12
Strategies/Comments
Scope of target: Multi-purpose office paper used for internal operations.
Definition of employee: Employee is defined as a FTE employee. FTE data is based on the total number of hours worked by CRA employees and a standard work schedule.
Method used for determining paper consumption: Paper consumption is based on the quantity of multi-purpose office paper purchased. It is mandatory that all CRA multi-purpose office paper be purchased through Synergy, the CRA's on-line procurement tool. Paper purchases are broken down by branch and region, paper type, and quantity.
Method used for determining number of office employees: The CRA tracks FTE employee data. This data will be used to measure performance against this target.
Processes/reporting requirements to track the reduction of paper consumption: The CRA SD Strategy 2011-2014 will be used to establish, monitor, and report on activity-level performance related to this target. The CRA will report progress through the CRA SD PR tool on a semi-annual basis.
Roles and responsibilities: The CRA SD Centre of Expertise, Finance and Administration Branch, is the lead on this initiative and will coordinate activities to achieve the target and regularly report on CRA-level progress through the CRA SD PR tool. Branches and regions will also be required to implement activities and report on achievements at the branch/regional level.
Opportunities for continuous improvement: The CRA will prepare an annual paper consumption report to assess performance against this target and liaise regularly with branches and regions to implement paper reduction initiatives to ensure continuous improvement.
Plans/strategies for CRA engagement/communication: The CRA is developing a communications strategy for the implementation of the CRA SD Strategy 2011-2014, which includes the Federal SD Strategy targets. This plan will outline the engagement and communication tools to be used to ensure targets are met.
Rationale for the traffic light indicator selected: The CRA developed and put into action a comprehensive implementation plan for achieving the target and maintaining a level of reduced paper consumption and already exceeded the March 31, 2014 reduction target of 28%. Therefore the target status “exceeded” has been selected based on PWGSC guidelines for reporting in the GGO supplementary tables.

Green meetings target

8.9 By March 31, 2012, each department will adopt a guide for greening meetings.
Performance Measure
GHG
DPR
Target Status
Achieved
Presence of a green meetings guide. (Optional for GHG 2011-12)
Expected completion FY 2011-12
Yes: Adopted March 2012
Strategies/Comments
Definition of adoption within the green meeting guide: The Environment Canada Green Meeting Guide will be used as a reference for developing the CRA Green Office and Meeting Guide. In order to be adopted, the CRA Guide will require senior management approval. It will subsequently be distributed and promoted throughout the CRA, and posted on the National SD Web site.
Scope of target (e.g., size and type of meetings to which the Guide is applicable): The Guide will be applicable to all sizes and types of meetings.
Process/reporting requirements to track the use of the Green Meeting Guide: The CRA SD Strategy 2011-2014 will be used to establish, monitor, and report on activity-level performance related to this target. The CRA will report progress through the CRA SD PR tool on a semi-annual basis.
Evidence that the Guide has been adopted: Data such as Web site hits, the number of communications sent out, and survey results will be used to show the extent that the Guide has been adopted throughout the CRA.
Roles and responsibilities: The SD Centre of Expertise, Finance and Administration Branch, will lead this initiative and will develop, disseminate, and report on the adoption of the Guide at the national level. Branches and regions will be responsible for greening meetings and monitoring the use of the Guide at the branch/regional level.
Key components of the Guide: The Guide will include relevant sections on: planning green meetings, information sharing, and measuring the environmental benefits of green meetings (e.g., paper reduction, waste reduction, reduced transportation, energy reduction, green accommodations, and green procurement).
Opportunities for continuous improvement: One of the challenges the CRA will face is the difficulty in defining and measuring the “adoption” of the Guide. The Guide will be available on the National SD Web site and will be disseminated and promoted through the CRA. As the lead, the SD Centre of Expertise will identify opportunities for continuous improvement as the related activities are carried out to ensure that this target is met.
Mechanisms to evaluate the effectiveness of the Guide (e.g., audit, periodic review, monitoring): The effectiveness of the Guide will be evaluated by obtaining feedback from the branches and regions and employee surveys.
Plans/strategies for CRA engagement/communication: The CRA is developing a communications strategy for the implementation of the CRA SD Strategy 2011-2014, which includes the Federal SD Strategy targets. This plan will outline the engagement and communication tools to be used to ensure targets are met. The Guide will be disseminated throughout the CRA, promoted on the National SD Web site and communicated through other targeted means (e.g., promoted during national SD events).
Rationale for the traffic light indicator selected: The CRA adopted a guide for green meetings. Therefore the target status “achieved” has been selected based on PWGSC guidelines for reporting in the GGO supplementary tables.

Green procurement targets

8.10 As of April 1, 2011, each department will establish at least three SMART green procurement targets to reduce environmental impacts.

1. First green procurement target: As of April 1, 2011, the CRA will include SD clauses and environmental specifications in all new contractual arrangements valued over $1M.
Performance Measure
GHG
DPR
Target Status
Opportunity for Improvement
Percentage of contractual arrangements valued over $1M with SD clauses and environmental specifications.
N/A (2010-11)
Progress against performance measure in the given fiscal year.
100% (2011-12)
83% (2011-12)
Strategies/Comments
Why This Self-Selected Target is SMART:
  • Specific: Refers to all CRA contractual arrangements over $1M
  • 0Measurable: Information available from CRA procurement and financial systems
  • Achievable: CRA supports the integration of SD clauses and environmental specifications into contractual arrangements and will provide adequate resources to achieve this target
  • Relevant: SD clauses and environmental specifications in all new contractual arrangements valued over $1M will contribute directly to the CRA's commitments to support green procurement
  • Time-bound: Date established for target implementation and completion
Scope of target: This target applies to all CRA contractual arrangements over $1M.
Processes/reporting requirements to track progress: The CRA SD Strategy 2011-2014 will be used to establish, monitor, and report on activity-level performance related to this target. The CRA will report progress through the CRA SD PR tool on a semi-annual basis.
Roles and responsibilities: The Administration Directorate, Finance and Administration Branch, is the lead on this initiative and will implement activities to achieve this target and regularly report on progress through the CRA SD PR tool. The SD Centre of Expertise will play a key role in providing appropriate SD clauses and environmental specifications for inclusion in contractual arrangements.
Opportunities for continuous improvement: The CRA will identify opportunities to improve the number and quality/value of the SD clauses and environmental specifications as the green procurement program matures.
Mechanisms to evaluate the target (e.g., audit, periodic review, monitoring): The CRA will periodically review and evaluate progress on this target through the implementation of the CRA SD Strategy 2011-2014.
Plans/strategies for CRA engagement/communication: The CRA is developing a communications strategy for the implementation of the CRA SD Strategy 2011-2014, which includes the Federal SD Strategy targets. This plan will outline the engagement and communication tools to be used to ensure targets are met.
Rationale for the traffic light indicator selected: The CRA made progress towards but did not achieve the 100% target. Therefore the target status “opportunity for improvement” has been selected based on PWGSC guidelines for reporting in the GGO supplementary tables.
2. Second green procurement target: By March 31, 2014, 10% of CRA spending on products and services will be green procurement.
Performance Measure
GHG
DPR
Target Status
Achieved
Percentage of annual green procurement spending on products and services.
N/A (2010-11)
Progress against performance measure in the given fiscal year.
6% (2011-12)
10.5%
(2011-12)
Strategies/Comments
Why This Self-Selected Target is SMART:
  • Specific: Refers to CRA total spending for goods and services
  • Measurable: Information available from CRA financial systems
  • Achievable: The CRA is committed to green procurement, when feasible, and this target was determined to be achievable based on previous annual green procurement achievements for green products
  • Relevant: This target and related activities will support the CRA green procurement program and contribute directly to CRA commitments to integrate environmental considerations into CRA procurement processes
  • Time-bound: Dates established for target implementation and completion
Scope of target: All procurement spending as identified through CRA procurement and financial systems.
Processes/reporting requirements to track progress: The CRA SD Strategy 2011-2014 will be used to establish, monitor, and report on activity-level performance related to this target. The CRA will report progress through the CRA SD PR tool on a semi-annual basis.
Roles and responsibilities: The Administration Directorate, Finance and Administration Branch, is the lead on this initiative and will implement activities to achieve this target and regularly report on progress through the CRA SD PR tool. The SD Centre of Expertise will play a key role in identifying green procurement within the CRA financial systems.
Opportunities for continuous improvement: The CRA will promote the purchasing of green products and services throughout the CRA and build capacity for including and measuring green products and services. The CRA will identify opportunities for continuous improvement as the related activities are carried out in order to continually increase the level of green procurement.
Mechanisms to evaluate the target (e.g., audit, periodic review, monitoring): The CRA will periodically review and evaluate progress on this target through the implementation of the CRA SD Strategy 2011-2014.
Plans/strategies for CRA engagement/communication: The CRA is developing a communications strategy for the implementation of the CRA SD Strategy 2011-2014, which includes the Federal SD Strategy targets. This plan will outline the engagement and communication tools to be used to ensure targets are met.
Rationale for the traffic light indicator selected: The CRA exceeded the 2011-12 target of 6%. Therefore the target status “achieved” has been selected based on PWGSC guidelines for reporting in the GGO supplementary tables.
3. Third green procurement target: As of April 1, 2011 the CRA will ensure all vehicles purchased are right-sized and most fuel-efficient in class based on operational requirements.
Performance Measure
GHG
DPR
Target Status
Achieved
Percentage of right-sized and most fuel-efficient in class vehicles purchased.
N/A (2010-11)
Progress against performance measure in the given fiscal year.
100%
100%
Strategies/Comments
Why This Self-Selected Target is SMART:
  • Specific: Refers to all vehicle purchases
  • Measurable: Information is available and can be tracked
  • Achievable: Previous commitments and achievements in this area indicate that this target is achievable
  • Relevant: Ensuring right-sized and most fuel-efficient in class vehicles will support the CRA commitment to green procurement and the reduction of greenhouse gas emissions (GHG) from fleet vehicles
  • Time-bound: Date established for target implementation and completion
Scope of target: All CRA vehicle purchases.
Processes/reporting requirements to track progress: The CRA SD Strategy 2011-2014 will be used to establish, monitor, and report on activity-level performance related to this target. The CRA will report progress through the CRA SD PR tool on a semi-annual basis.
Roles and responsibilities: The Administration Directorate, Finance and Administration Branch, is the lead on this initiative and will implement activities to achieve this target and regularly report on progress through the CRA SD PR tool.
Opportunities for continuous improvement: The CRA will ensure the purchase of right-sized and most fuel-efficient in class vehicles throughout the CRA, where operationally feasible. The CRA will identify opportunities for continuous improvement as the related activities are carried out to reduce the environmental impacts of its vehicle operations.
Mechanisms to evaluate the target (e.g., audit, periodic review, monitoring): The CRA will periodically review and evaluate progress on this target through the implementation of the CRA SD Strategy 2011-2014.
Plans/strategies for CRA engagement/communication: The CRA is developing a communications strategy for the implementation of the CRA SD Strategy 2011-2014, which includes the Federal SD Strategy targets. This plan will outline the engagement and communication tools to be used to ensure targets are met.
Estimated environmental benefits incurred from achieving this target: Annual change in GHG emissions will be measured and reported annually.
Rationale for the traffic light indicator selected: The CRA achieved the 2011-12 target of 100%. Therefore the target status “achieved” has been selected based on PWGSC guidelines for reporting in the GGO supplementary tables.
8.11 As of April 1, 2011, each department will establish SMART targets for training, employee performance evaluations, and management processes and controls, as they pertain to procurement decision making.
Training for select employees – As of April 1, 2011, the CRA will ensure all procurement officers with procurement authority have received green procurement training
Performance Measure
GHG
DPR
Target Status
Exceeded
Percentage of procurement officers with procurement authority that have received green procurement training.
71% (2010-11)
Progress against performance measure in the given fiscal year.
100%
97%
Strategies/Comments
Why This Self-Selected Target is SMART:
  • Specific: Refers to all CRA procurement officers with procurement authority
  • Measurable: Information is available from CRA training and learning tracking systems
  • Achievable: Green procurement training is a requirement for obtaining procurement authority and the Canada School of Public Service offers an appropriate on-line course (C215) at no cost to the CRA through Campus Direct
  • Relevant: Ensuring procurement officers with procurement authority are trained in green procurement will contribute directly to CRA commitments to integrate environmental considerations into CRA procurement
  • Time-bound: Date established for target implementation and completion
Scope of target: Applies to all procurement officers with procurement authority.
Targeted training: The Canada School of Public Service on-line green procurement course C215.
Methodology for designating/identifying employees: This target will apply to all procurement officers with procurement authority throughout the CRA
Processes/reporting requirements to track progress: The CRA SD Strategy 2011-2014 will be used to establish, monitor, and report on activity-level performance related to this target. The CRA will report progress through the CRA SD PR tool on a semi-annual basis.
Roles and responsibilities: The Administration Directorate, Finance and Administration Branch, is the lead on this initiative and will implement activities to achieve this target and regularly report on progress through the CRA SD PR tool.
Opportunities for continuous improvement: The CRA will identify opportunities for continuous improvement in order to ensure that all procurement officers with procurement authority are trained in green procurement and apply green procurement principles in their jobs.
Mechanisms to evaluate the target (e.g., audit, periodic review, monitoring): The CRA will periodically review and evaluate progress on this target through the implementation of the CRA SD Strategy 2011-2014.
Plans/strategies for CRA engagement/communication: The CRA is developing a communications strategy for the implementation of the CRA SD Strategy 2011-2014, which includes the Federal SD Strategy targets. This plan will outline the engagement and communication tools to be used to ensure targets are met.
Rationale for the traffic light indicator selected: The CRA put into action a comprehensive implementation plan and achieved 97% of designated employees trained in green procurement. The target status “exceeded” has been selected based on PWGSC guidelines for reporting in the GGO supplementary tables, which recognizes difficulties related to achieving 100% due to employee turnover, individual learning requirements, and other challenges. Departments are directed to assign a target status of “exceeded” if 90% of the overall target is achieved or exceeded.
Employee performance evaluations for managers and functional heads of procurement and materiel management.
As of April 1, 2011, the CRA will include environmental measures in the performance agreements of all managers and functional heads of procurement and materiel management
Performance Measure
GHG
DPR
Target Status
Achieved
Percentage of managers and functional heads of procurement and materiel management that include environmental measures in their performance agreements.
100% (2010-11)
Progress against performance measure in the given fiscal year.
100%
100%
Strategies/Comments
Why This Self-Selected Target is SMART:
  • Specific: Refers to all CRA managers and functional heads of procurement and materiel management
  • Measurable: Information is available from CRA human resources tracking systems
  • Achievable: CRA supports this initiative and will ensure functional heads of procurement and material management continue to include environmental measures in their performance evaluations
  • Relevant: Ensuring managers and functional heads of procurement and materiel management with environmental measures in their performance agreements will contribute directly to the CRA commitments to integrate environmental considerations into CRA procurement processes
  • Time-bound: Date established for target implementation and completion
Scope of target: All CRA functional heads of procurement and materiel management.
The methodology for designating/identifying employees: This target will apply to all CRA employees that are managers and functional heads of procurement and materiel management. This includes directors general, directors and managers within the Administration Directorate as well as other employees identified as procurement and/or material management functional heads.
Processes/reporting requirements to track progress: The CRA SD Strategy 2011-2014 will be used to establish, monitor, and report on activity-level performance related to this target. The CRA will report progress through the CRA SD PR tool on a semi-annual basis.
Roles and responsibilities: The Administration Directorate, Finance and Administration Branch, is the lead on this initiative and will implement activities to achieve this target and regularly report on progress through the CRA SD PR tool.
Opportunities for continuous improvement: The CRA will identify opportunities for continuous improvement in order to ensure that all managers and functional heads of procurement and materiel management include meaningful environmental measures in their performance agreements.
Mechanisms to evaluate the target (audit, periodic review, monitoring): The CRA will periodically review and evaluate progress on this target through the implementation of the CRA SD Strategy 2011-2014.
Plans/strategies for CRA engagement/communication: The CRA is developing a communications strategy for the implementation of the CRA SD Strategy 2011-2014, which includes the Federal SD Strategy targets. This plan will outline the engagement and communication tools to be used to ensure targets are met.
Rationale for the traffic light indicator selected: The CRA put into action a comprehensive implementation plan to achieve and maintain 100% of designated employees having environmental performance considerations included in their performance evaluations. Therefore the target status “achieved” has been selected based on PWGSC guidelines for reporting in the GGO supplementary tables.
Management processes and controls – By March 31, 2014, the CRA will ensure 75% of procurement management processes and controls include environmental considerations.
Performance Measure
RPP
DPR
Target Status
Achieved
Percentage of procurement management processes and controls that include environmental considerations.
N/A (2010-11)
Progress against performance measure in the given fiscal year.
25%
58%
Strategies/Comments
Why This Self-Selected Target is SMART:
  • Specific: Target includes a firm percentage to be obtained and specifically addresses management processes and controls outlined in the PWGSC Guideline
  • Measurable: Assessment will be done against baseline list of all formalized management processes and controls as outlined in the PWGSC Guideline
  • Achievable: The CRA supports integrating environmental considerations into CRA procurement and will direct resources to meet this target
  • Relevant: Ensuring 75% of procurement management processes and controls include environmental considerations will contribute directly to CRA commitments to green procurement
  • Time-bound: Date established for target implementation and completion
Scope of target: All applicable CRA processes and controls identified in Annex D of the PWGSC Federal Sustainable Development Strategy Guideline for Target 8.11: Setting Green Procurement Management Framework Targets.
Methodology for designating/identifying processes and controls: Annex C of the Federal Sustainable Development Strategy Guideline for Target 8.11will serve as the baseline for the total number and the nature of processes and controls targeted. All CRA relevant processes and controls will be included in the scope of this target.
Processes/reporting requirements to track progress: The CRA SD Strategy 2011-2014 will be used to establish, monitor, and report on activity-level performance related to this target. The CRA will report progress through the CRA SD PR tool on a semi-annual basis.
Roles and responsibilities: The Administration Directorate, Finance and Administration Branch, is the lead on this initiative and will implement activities to achieve this target and regularly report on progress through the CRA SD PR tool.
Opportunities for continuous improvement/communication: The CRA will identify opportunities for continuous improvement in order to ensure that all processes and controls include meaningful and effective environmental considerations.
Mechanisms to evaluate the target (audit, periodic review, monitoring): The CRA will periodically review and evaluate progress on this target through the implementation of the CRA SD Strategy 2011-2014.
Plans/strategies for CRA engagement/communication: The CRA is developing a communications strategy for the implementation of the CRA SD Strategy 2011-2014, which includes the Federal SD Strategy targets. This plan will outline the engagement and communication tools to be used to ensure targets are met.
Rationale for the traffic light indicator selected: The CRA has exceeded the interim target of 25% of processes and controls based on Annex D of the PWGSC Guideline and is on track to meet the final target. Therefore the target status “achieved” has been selected based on PWGSC guidelines for reporting in the GGO supplementary tables.

Response to Parliamentary Committees

[Parliamentary Committees have continually called for improved reporting by departments and agencies in their reports to Parliament on follow-up to committee recommendations. As a result, departments and agencies are encouraged to discuss progress made to address Parliamentary Committee recommendations and provide further information on significant corrective actions achieved.]

1. Government Responses (GRs) to Parliamentary Committee Reports
Over the course of Fiscal Year 2011-2012, the CRAwas not requested to either lead or to contribute to a GRsled by another department.
Note: As outlined in the 2010-2011 Departmental Performance Report, the CRA was expected to contribute to two GRs that were to be tabled in Parliament during fiscal year 2011-2012. The first was to be led by the Treasury Board of Canada Secretariat as a result of Chapter 1, “Aging Information Technology Systems” of the Spring 2010 Report of the Auditor General of Canada, and the second, to be led by the Department of Citizenship and Immigration as a result of Chapter 3, “Service Delivery” of the Fall 2010 Report of the Auditor General of Canada.
In March 2012, the 40th Parliament was dissolved for a federal general election. One impact of dissolution is that the Government is no longer required to provide responses to committee reports. Therefore, there was no longer a requirement to prepare the above-noted GRs.
Government Responses (GRs) are requested by Parliamentary Committees under House of Commons Standing Order 109 or under Rules of the Senate 131(2). Such requests are included in the reports tabled by the respective Parliamentary Committee.
2. Committee Appearances and Follow-up Requests for Information
 Note: Due to the federal general election, Parliament was not in session between March 26, 2011 and June 1, 2011. Parliamentary business resumed on June 2, 2011. Parliamentary committees were not re-established until autumn 2011.
Between September 19, 2011 and March 31, 2012, Canada Revenue Agency (CRA) officials appeared 8 times before various Parliamentary committees in the House and Senate. CRA officials were invited to appear before the following Standing Committees:
House of Commons Standing Committee on Finance (FINA)
  • November 1 and 3, 2011 - Bill C-13, An Act to implement certain provisions of the 2011 budget as updated on June 6, 2011 and other measures. No follow-up information was requested.
  • December 1, 2011 - Supplementary Estimates (B) Canada Revenue Agency, Votes 1b and 5b. Follow-up information was requested and provided on March 23, 2012.
  • January 31, 2012 - Tax Incentives for Charitable Donations. Follow-up information was requested, and was provided in fiscal year 2012-2013.
Senate Standing Committee on National Finance (NFFN)
  • November 29 and 30, 2011 - Bill C-13, An Act to implement certain provisions of the 2011 budget as updated on June 6, 2011 and other measures. No follow-up information was requested.
Senate Standing Committee on Banking, Trade and Commerce (BANC)
  • February 29, 2012 - Five-Year Parliamentary Review of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. No follow-up information was requested.
Senate Standing Committee on Official Languages
  • March 12, 2012 - Examination on the use of the Internet, new media and social media and the respect for Canadians' language rights. Follow-up information was requested both during the meeting and a separate request was made by the Clerk of the Committee. Responses to these additional requests were provided in fiscal year 2012-2013.
3. PACP Requests for Departmental Action Plans and Progress Reports arising from Reports of the Office of the Auditor General
On October 3, 2011, PACP amended an existing motion requiring: “That all departments and agencies of the federal government that have been subject to a performance audit by the Office of the Auditor General of Canada provide a detailed action plan to address the audit recommendations which have been agreed to - including specific actions, timelines for their completion and responsible individuals - to the Public Accounts Committee and the Office of the Auditor General of Canada within six months of the audit being tabled in the House of Commons; and that departments and agencies that are invited to appear before the Public Accounts Committee to discuss the findings of an audit should, when feasible, provide an action plan to the Committee prior to the hearing; and [t]hat departmental action plans and progress reports received by the Committee be published on the Committee's website..”
In 2011-2012, the CRA provided an Action Plan to PACP regarding the following:
  • Action plan received from the Canada Revenue Agency, relating to the study of Chapter 2, Large Information Technology Projects, of the 2011 Status Report of the Auditor General of Canada.
4. Reference to the CRA in Committee Reports
In fiscal year 2011-2012, various Parliamentary Committees tabled reports wherein the CRA was mentioned. These include the following:
Standing Committee on Finance (FINA)
  • Supplementary Estimates (B) 2011-2012: Votes 1b and 5b under Canada Revenue Agency and Votes 1b, 5b and L15b under Finance. CRA officials appeared on December 1, 2011.
FINA Report:
Report 4 - Supplementary Estimates (B) 2011-2012: Votes 1b and 5b under CANADA REVENUE AGENCY and Votes 1b, 5b and L15b under FINANCE (Adopted by the Committee on December 1, 2011; Presented to the House on December 2, 2011)
  • Bill C-13, An Act to implement certain provisions of the 2011 budget as updated on June 6, 2011 and other measures. CRA officials appeared on November 1, 2011 and November 3, 2011.
FINA Report:
Report 2 - Bill C-13, An Act to implement certain provisions of the 2011 budget as updated on June 6, 2011 and other measures (Adopted by the Committee on November 3, 2011; Presented to the House on November 4, 2011)
  • An Act to implement certain provisions of the 2011 budget as updated on June 6, 2011 and other measures. CRA officials appeared on November 1, 2011 and November 3, 2011.

FINA Report:
Report 1 - Bill C-3, An Act to implement certain provisions of the 2011 budget as updated on June 6, 2011 (Adopted by the Committee on June 20, 2011; Presented to the House on June 20, 2011)

Response to the Auditor General (including to the Commissioner of the Environment and Sustainable Development)

2011 June Status Report of the Auditor General of Canada
Tabled in Parliament on June 9, 2011
Chapter 2-Large Information Technology Projects
This audit is a follow-up of an audit reported originally in November 2006 (Chapter 3) regarding the management of large information technology projects in Government. The Canada Revenue Agency (CRA) was one of five government entities audited.
The OAG examined the CRA's Integrated Revenue Collections (IRC) project. The OAG recommended departments and agencies include a well-developed benefit measurement plan in their business cases for large information technology projects. CRA agreed with the recommendation and noted that since the end of the audit (31 October 2010) CRA had effectively addressed the recommendation.
http://www.oag-bvg.gc.ca/internet/English/parl_oag_201106_02_e_35370.html
Chapter 3-Internal Audit
This audit is a follow-up of an audit reported originally in November 2004 (Chapter 1) regarding the internal audit activities of six federal organizations. CRA was one of the six federal organizations audited. There were no recommendations for the CRA.http://www.oag-bvg.gc.ca/internet/English/parl_oag_201106_03_e_35371.html
Chapter 3-Internal Audit

Internal Audits and Evaluations

Internal Audits

Name of internal audit
Internal audit type
Status
Completion date
Disability Tax Credit
www.cra-arc.gc.ca/gncy/ntrnl/2011/dtcr2011-eng.html
Assurance
Completed
April 2011
Authorized Third Party Access to Taxpayer/Registrant Information
www.cra-arc.gc.ca/gncy/ntrnl/2011/thrzdthrdprty2011-eng.html
Assurance
Completed
April 2011
Provincial Compliance Activities
www.cra-arc.gc.ca/gncy/ntrnl/2011/prvnclcmplncctvtsr2011-eng.html
Assurance
Completed
April 2011
Information Exchanged under the Memorandum of Understanding with Workplace Health, Safety and Compensation Commission of New Brunswick
www.cra-arc.gc.ca/gncy/ntrnl/2011/nfrmtn-xchngd-eng.html
Assurance
Completed
June 2011
Memorandum of Understanding for the Provision of Protected Information with the Canada Border Services Agency
www.cra-arc.gc.ca/gncy/ntrnl/2012/mmrndm-cbsa-asfc-eng.html
Assurance
Completed
October 2011
2010-2011 Selected Fiscal Year-End Procedures
www.cra-arc.gc.ca/gncy/ntrnl/2012/sfrnp2012-eng.html
Financial
Completed
October 2011
Harmonization of the Sales Taxes of Ontario and British Columbia
www.cra-arc.gc.ca/gncy/ntrnl/2012/hrmnztn-stbc-tvcb-eng.html
Financial
Completed
October 2011
Leave Management
www.cra-arc.gc.ca/gncy/ntrnl/2012/lvmngmnt-eng.html
Assurance
Completed
October 2011
Date modified:
2012-11-08