Report on Plans and Priorities 2014–15
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Report on Plans and Priorities 2014–15
Section 4: Organizational Contact Information
Organizational structure
Service standards
The CRA plans to introduce one new service standard.
The new e-Services Helpdesk service standard will see us respond to calls in the queue within 2 minutes. This service standard is based on the CRA's existing telephone standards for: individual income tax and trust enquiries; business enquiries; Canada child tax benefit enquiries; and goods and services tax/harmonized sales tax (GST/HST) credit enquiries.
Program: Taxpayer and business assistance
Service:
e-Services Helpdesk telephone service
Standard:
Our goal is to respond to calls in the queue within 2 minutes.
Target:
80%
End notes
- 2013-16 Federal Sustainable Development Strategy, www.ec.gc.ca/dd-sd/default.asp?lang=En&n=A22718BA-1
- 2014-15 Main Estimates, www.tbs-sct.gc.ca/ems-sgd/esp-pbc/esp-pbc-eng.asp
- Canada Revenue Agency Act, www.laws-lois.justice.gc.ca/eng/acts/c-10.11/
- CRA Sustainable Development, www.cra-arc.gc.ca/gncy/sstnbl/menu-eng.html
- Future-oriented statement of operations, www.cra-arc.gc.ca/gncy/rprts/menu-eng.html
- Supplementary information tables, www.cra-arc.gc.ca/gncy/rprts/menu-eng.html
- Whole-of-Canada-Framework, www.tbs-sct.gc.ca/ppg-cpr/frame-cadre-eng.aspx
Organizational contact information
Head office
Connaught building
555 MacKenzie Avenue, 7th floor
Ottawa ON K1A 0L5
Telephone: 613-957-3688
Fax: 613-952-1547
Website: www.cra-arc.gc.ca
Stay in touch with us via social media
In the last several years, the use of YouTube, Twitter, RSS feeds, and other social media tools to broadcast government messages has grown significantly, and continues to trend upward. Our social media products helps reach Canadians when, where and how they want to receive their tax messages. We invite you to stay in touch with us by either checking out our YouTube videos, following us on Twitter, or subscribing to our RSS feed.
- Date modified:
- 2014-03-06