Executive summary

The Canada Customs and Revenue Agency (CCRA) is now in its fifth year of operation as an agency. Our raison d'être as an Agency is to build an organization that provides improved service to Canadians, more efficient administration and increased co-operation with other levels of government to provide program and services at an overall lower cost to government. How well we have delivered on this mandate will be the subject of a parliamentary five-year review. This Annual Report demonstrates that we have accomplished a great deal for Canadians in this past year of change and challenge for the CCRA.

On December 12, 2003, we became the Canada Revenue Agency 1 with our former Customs Services business line moving to the Canada Border Services Agency (CBSA). Our mandate and strategic direction are now focused on one strategic outcome: “compliance with Canada's tax laws and the effective delivery of benefits and other programs and services” 2 .

This Annual Report presents our performance 3 using two main themes: Service to Canadians and Promoting Compliance. The Agency Management section describes the work we have done to improve the efficiency and effectiveness of our operations as an agency.

1 While we have been re-mandated as the Canada Revenue Agency, this Report continues to refer to the Canada Customs and Revenue Agency pending legislative change.

2 Exhibit 2, provides CCRA's planning and reporting framework.

3 Following guidelines for Departmental Performance Reports issued by Treasury Board, this report excludes Customs performance, which will be reported by CBSA. Where necessary, financial statements and some tables include Customs data.

Date modified:

2004-10-28