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Liaison Officer service - free tax help for small business owners and self-employed individuals

The Canada Revenue Agency (CRA) has identified a technical issue that may have affected Liaison Officer service requests submitted between December 3 and 10, 2025. While this issue may have prevented some requests from being successfully recorded in our systems, no personal or confidential information was accessed, disclosed, or compromised in any way.

If you submitted a request between December 3 and 10, 2025, and have not yet been contacted by a Liaison Officer, the CRA regrets any inconvenience this may have caused and asks that you please resubmit your request using the Liaison Officer online request form.

Personalized support to help you save time and money

The Canada Revenue Agency (CRA) offers free, personalized support to owners of small businesses, self-employed individuals, and those earning rental income. The Liaison Officer service is available across Canada to help you understand your tax obligations. A visit from a liaison officer is 100% confidential; the information you choose to discuss with a liaison officer will not be shared with other areas of the CRA.

There are two ways to access the Liaison Officer service:

Request a personalized visit (service is available in person, by phone or online via MS Teams)
Organize an in-person seminar or online webinar for your association or group

During a visit or seminar/webinar, the liaison officer will:

help you better understand your tax obligations and possible deductions for businesses and rental operations
answer your tax-related questions
explain how to avoid common tax errors
give you an overview of helpful online tools and electronic services offered by the CRA
explain general bookkeeping concepts and best practices
show you how to compare your business’s financial performance with industry averages

If you’re having a personalized visit, the liaison officer will provide recommendations on how to strengthen your bookkeeping system and offer suggestions related to your books and records.

NEW! Support for those earning rental income

If you’re earning rental income from a property you own, you may have questions.

The Liaison Officer service can provide the guidance you need to understand your tax obligations for your rental income.

Request your free liaison officer visit, in-person seminar or online webinar now

Please click the “Request a Liaison Officer service” button below if you would like a liaison officer to call you to schedule a personalized visit or to book an in-person seminar or online webinar.

Request a Liaison Officer service

Have you already received an invitation for a visit from a liaison officer?

The Liaison Officer service regularly sends letters to eligible taxpayers inviting them to book a visit.
We may also call you to follow up or to offer you an invitation for a visit.
If you are concerned that the call is not legitimate, you can ask for the caller’s name, office name or location and phone number, then tell them that you want to first verify their identity. For more information visit: Identifying CRA calls.
If you received an invitation letter and want to learn more or book a visit, call the number provided on the bottom of the invitation.

Video: Liaison Officer service

Did you know?

More than 126,000 small businesses have benefited from the CRA's Liaison Officer service
97% of taxpayers who participated in an anonymous post-visit survey confirmed the Liaison Officer service helped them to better understand their tax obligations and 98% said our liaison officers were able to answer all of their tax-related questions.
The CRA has liaison officers across Canada ready to help you!