Reference material for CVITP volunteers
Disclaimer
We do not guarantee the accuracy of this copy of the CRA website.
Scraped Page Content
Reference material for CVITP volunteers
This webpage is for the sole use of volunteers of the CVITP. Please do not share this webpage with anyone not participating in the CVITP.
On this page
Please note that the guidelines for volunteers are now located on the new Volunteer roles and responsibilities page, under the section Volunteer responsibilities. These guidelines are now presented as Community Volunteer Income Tax Program (CVITP) policies and procedures.
To access the page Volunteer roles and responsibilities, visit the Free tax clinics page and click on the page Volunteer at a local tax clinic.
Please note: This YouTube video, will only appear for those with unrestricted Internet access.
Dedicated help line for volunteers
Volunteers can contact the dedicated help line throughout the year if they have individual income tax questions.
Telephone number: 1-866-398-3488 (please do not share this number with individuals outside of the CVITP)
| Day of the week | Hours of service |
|---|---|
| Monday to Friday | 8 am (EST) to 9 pm (local time) |
| Saturday | 8 am (EST) to 5 pm (local time) |
| Sunday | Closed |
| Day of the week | Hours of service |
|---|---|
| Monday to Friday | 9 am (EST) to 5 pm (local time) |
| Saturday and Sunday | Closed |
Tax software and EFILE
Go to the Tax software and EFILE for CVITP to find out how to:
- set up and use the tax preparation software
- understand Auto-fill my return for CVITP
- follow EFILE procedures
- get UFile and EFILE help
- Date modified:
- 2019-11-07