I would like to take a few minutes of your valuable time to have a word with all of you. I do not often have the opportunity to talk with you directly, but I do so today on behalf of myself and the members of the Agency's Board of Management. The Board and I want to thank you for your efforts, your sacrifices, and the dedication you have shown over the past several days.

Did you know that the Board of Management Governance Manual tells us to encourage sound management and effective service delivery? Although these guidelines apply to the Board, it is clear they are at the heart of the work that you are doing to offer Canadians the best possible service, despite the situation in which we all find ourselves.

Our thanks go also to the employees we have asked to stay at home and put on hold the projects they were working on. To those of you who are not logging on so that your colleagues can access the network, please know that your actions have a positive impact on our daily lives.

I also want to highlight the seriousness with which you are adopting the many public health recommendations. I understand that for some of you social distancing may be an additional burden, but this measure is temporary. You are doing it in everyone's best interests, including your own.

Once again, the Board of Management and I thank you for the outstanding work that you are doing day after day.

Suzanne Gouin
Chair, Board of Management
Canada Revenue Agency