Contacts and links

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https://www.canada.ca/en/revenue-agency/services/tax/individuals/community-volunteer-income-tax-program/lend-a-hand-individuals/cvitp-learning-guide/contacts-links.html

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Contacts and links


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PDF version CVITP volunteer support (opens in new window) PDF version Mailing addresses and Additional resources (opens in new window)

CVITP volunteer support

Program related enquiries

  • Volunteer registration process and status updates
  • UFile software keys
  • Volunteer Identification Number (VIN)
  • Updating police record check (PRC)
  • RepID and/or Group ID
  • Updating or modifying details related to tax clinics
  • CVITP Organization Identification Number (COIN)
  • Number of tax returns filed
Contact a CVITP officer by using the online form or by email.

Tax-related enquiries

For enquiries related to:

  • income tax topics covered by the CVITP
  • the UFile CVITP tax software
  • ordering forms

Important

The CVITP dedicated helpline is reserved for enquiries related to simple tax returns only. The CVITP does not provide support for complex tax situations.

For complex tax matters, volunteers should refer to the Skip the Line – Get faster help from the CRA - Canada.ca.

CVITP dedicated helpline for volunteers

1-866-398-3488

Monday to Friday, 8 am to 8 pm, Eastern time, year-round.

Reminder

This number is for CVITP volunteers and organizations only.

Do not share this number with individuals outside of the CVITP.
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  • EFILE, electronic services & technical support


    CRA electronic services support

    EFILE registration

    To register for EFILE or to renew your account

    		 EFILE for electronic filers

    EFILE Helpdesk support

    • EFILE registration or renewal
    • retrieve your EFILE number and/or password
    • EFILE error messages that instruct users to contact the helpdesk

    EFILE Helpdesk support

    EFILE troubleshooting

    List of the most common EFILE error messages.

    Chapter 2 EFILE Error Messages for 2017 to 2025

    UFile CVITP software

    To download the free tax software for CVITP volunteers

    		 UFile CVITP
    For error messages with no suggested fix, refer to the UFile support link Ask UFile

    Sign in to your CRA account

    To sign in or register to access My Account or Represent a Client

    Sign in to your CRA account


  • Mailing addresses


    Table of mailling addresses
    Individual’s province, territory or area of residence: Mail the tax return to:

    Alberta, British Columbia, Manitoba, Saskatchewan, Northwest Territories or Yukon

    Ontario:
    Hamilton, Kitchener, Waterloo, London, Thunder Bay or Windsor

    		 Winnipeg Tax Centre
    Post Office Box 14001, Station Main
    Winnipeg MB R3C 3M3

    New Brunswick, Newfoundland and Labrador, Nova Scotia, Nunavut or Prince Edward Island

    Ontario:
    Barrie, Belleville, Kingston, Ottawa, Peterborough, St. Catharines, Sudbury or Toronto

    Quebec:
    Montreal, Outaouais or Sherbrooke

    		 Sudbury Tax Centre
    1050 Notre Dame Avenue
    Sudbury ON P3A 5C2
    Quebec:
    All areas other than Montreal, Outaouais or Sherbrooke    		 Jonquière Tax Centre
    2251 René-Lévesque Boulevard
    Jonquière QC G7S 5J2


  • Additional resources


    Table of additional resources

    Exchange rates

    Annual exchange rates on the Bank of Canada website

    Exchange rates

    CRA individual tax enquiries line

    For questions about income tax topics beyond what is covered by the CVITP.

    1-800-959-8281

    Yukon, Northwest Territories and Nunavut:

    1-866-426-1527

    Outside Canada/U.S. call collect:

    613-940-8495

    Hearing or speech impairments (TTY):

    1-800-665-0354

    Personal income tax

    Contact the Canada Revenu Agency (CRA)

    CRA child and family benefits enquiries

    For CRA-administered child and family benefit questions beyond what is covered by the CVITP, including the Canada child benefit (CCB) and the Goods and services tax/harmonized sales tax (GST/HST) credit.

    1-800-387-1193

    Yukon, Northwest Territories and Nunavut:

    1-866-426-1527

    Overview of child and family benefits
    Updating direct deposit

    Direct deposit for individuals
    Income tax packages, guides and alternate formats

    Get a T1 income tax package

    Order alternate formats
    Taxpayer Bill of Rights

    Taxpayer Bill of Rights
    An online course to learn about the Canadian tax system

    Learn about your taxes
    General information on Government of Canada programs, services and initiatives 1-800-O-Canada (1-800-622-6232)


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2026-02-04