Canada Post mail service disruption – Impact on CRA services
Disclaimer
We do not guarantee the accuracy of this copy of the CRA website.
Scraped Page Content
Canada Post mail service disruption – Impact on CRA services
As of September 25, 2025, postal services across Canada were interrupted as a result of job action at Canada Post. During a labour disruption, certain services may be delayed or not delivered at all.
Canada Revenue Agency (CRA) is committed to being transparent and keeping Canadians informed. As the situation evolves, we will continue to update this page with the latest information on any impact to CRA services.
On this page
- Prepare for an interruption
- Benefits, credits and rebates
- Business filing and remitting
- Payments to the CRA
- Appeals
- CRA debt collection
- Audits by the CRA
- Submitting documents to the CRA
- Registered charities and other qualified donees
- All other mail and form requests
Prepare for an interruption
The CRA strongly encourages all Canadians and tax-filers to sign up for a CRA account and direct deposit.
To avoid disruptions receiving important CRA documents and benefit payments please sign up for direct deposit and set your correspondence preferences in your CRA account to “electronic mail.”
To avoid potential interest and penalties on amounts owing, we also encourage you to send your payment(s) to the CRA electronically.
Benefits, credits and rebates
Canada child benefit (CCB)
During a labour disruption, Canada Post and its bargaining agents have agreed to deliver specific social benefit cheques on a set date.
This means that during this disruption, only cheques for the CCB, and any related provincial and territorial programs, as well as the Alberta child and family benefit if applicable, will be delivered on October 17, 2025.
Newfoundland and Labrador disability benefit
The Newfoundland and Labrador disability benefit will also be delivered during a labour disruption. The next payment will be delivered on October 17, 2025.
All other benefits, credits, and rebates
For all other payments, including tax refunds, regular cheque production will keep going during postal service disruptions, and cheques that cannot be delivered will be securely stored until the situation is resolved.
Check benefits payment dates and avoid missing any upcoming payments by signing up for direct deposit. If you are registered for direct deposit, you will receive your payments on time, but mailed notices will be held until mail delivery resumes.
Even if notices are not delivered by mail, you can register for or sign in to your CRA account to view or print your notices. You can also choose to receive email notifications from the CRA to be notified when you have mail to view in My Account or My Business Account.
Business filing and remitting
Businesses are responsible for meeting their tax obligations during the postal strike.
Businesses are generally required to file their GST/HST returns online. If you are not required to file online, we encourage you to do so to avoid late-filing penalties. Visit File the return (Methods to file).
Employers who typically use postal services to file payroll returns or remit deductions and contributions are encouraged to file or remit electronically. To learn more, visit How to file information returns and How to remit.
Maintaining business continuity – use CRA online tools
Due to the ongoing postal strike, mail delivery may be delayed. To avoid service disruptions:
- access your CRA business mail online in My Business Account and register for CRA email notifications,
- register for a business number and CRA program account(s) online using Business Registration Online,
- authorize representatives online through your CRA account: Representative authorizations.
Payments to the CRA
All paper-based payments may be delayed, including cheques and remittance vouchers.
To avoid unnecessary interest and penalty payments, we encourage you to send your payment(s) to the CRA electronically. Personal and small business payments can be made:
- online using CRA portal payment services or
- through your financial institution, online or in person.
Payments made at a financial institution will be honoured by using the bank date stamp; however updates to the CRA account may be delayed.
For more information on all payment options, go to Payments to the CRA.
Appeals
If you have filed an objection, appeal, dispute, or relief request, the CRA will communicate with you via telephone, CRA My Account or My Business Account, and written letters under exceptional circumstances only.
During a postal labour disruption, please use the CRA’s digital services (such as a CRA account, Secure drop zone or Canada Post Connect, depending on the program) to communicate back and forth.
Relief from penalties and interest charged to an account may be granted if you cannot meet your tax obligations due to circumstances beyond your control. These can include financial hardship, actions of the CRA such as delays, extraordinary circumstances such as illness, and other circumstances outside your control. For more information, see Cancel or waive penalties and interest.
CRA debt collection
If you need to pay a debt, make a payment using CRA online portals to avoid any delays. You can also pay through your bank or credit union.
If you have a payment arrangement, continue to make payments as scheduled.
If you need to change a payment arrangement or are unable to make a payment, please call us.
Audits by the CRA
If you are being audited, the CRA will communicate with you via telephone, My Account or My Business Account.
To verify your call is not a scam and it is the CRA calling go to Verify it's the CRA calling - Scams and fraud - CRA - Canada.ca
Use digital services (such as your CRA account and Secure drop zone) to communicate with auditors during the postal service disruption.
Submitting documents to the CRA
If you are unable to make other arrangements to submit forms, payment or other documents to the CRA while the postal strike is underway you may be able to deliver your forms to a CRA drop box.
Consult the drop box webpage in advance to confirm there is a location near you. There is no walk-in counter service at these locations.
Registered charities and other qualified donees
Contact the Charities Directorate if your charity has questions related to receiving gifts or issuing donation receipts, or if the postal disruption could impact your organization’s ability to meet your Registered Charity Information Return (T3010) filing deadline.
We encourage all registered charities to file their annual information returns online using My Business Account or Represent a Client. To do so, sign in to your CRA account, where you will be able to access both portals with a single sign-in.
If this is your first time using our online services, go to Access our online services for charities for information on how to create an account and start filing your return.
All other mail and form requests
During any period of postal disruption, the CRA may not be able to mail out correspondence, forms, or notices. Taxpayers are encouraged to self-serve with the CRA website or by using digital services such as My Account and, My Business Account.
We understand that uncertainty around mail delivery can create stress and challenges – especially when it comes to receiving important payments or information. The CRA remains committed to supporting Canadians with timely, secure, and accessible services. If you are facing hardship or barriers as a result of a potential postal disruption, we encourage you to reach out through My Account and, My Business Account.
Page details
2025-09-29